Frequently Asked Questions
This is a list of questions that our clients and potential customers often ask. This list will be updated periodically based on customer feedback.
What does TL15, TL30, TL30X6, TRTL15X6, TRTL30X6, and TXTL60 mean?
These are burglary ratings that are issued to safes from Underwriter's Laboratories (UL). These safes are rated based on their resistance to a burglary attack from certain tools and torches for a set period of time. For great information about UL's safe testing procedures, please click on the following link: www.ul.com/global/eng/pages/corporate/newsroom/storyideas/urbansafetymyths/safes/
Listed below will be a quick overview of what these ratings actually mean.
A UL Rated TL 30 Safe is a combination locked safe that has been tested by Underwriter's Laboratories to resist a powerful tool attack from their safecrackers for a total of 30 minutes. Tools such as drills, grinders, picking tools, electric or mechanical tools, power cutters, and more are used.
This safe is like a TL30 Safe but with six sided protection (safe body and safe door.)
This safe offers torch and tool protection on all six sides for a net time of 15 minutes.
This safe is like a TRTL30 Safe but with six sided protection (safe body and safe door.)
The ultimate safe rating by UL—a TXTL60—should withstand every tool attack, every torch attack, and even an hour’s worth with the use of 8 ounces of nitroglycerin.
What happens if I have an emergency, and I cannot open my safe?
The first thing to do is try and stay calm. We understand that it can be frustrating and nervewracking when you cannot open your safe. If you've repeatedly tried your combination and still cannot enter your safe, give us a call. We always leave our customers a cell phone ready to answer 24 hours a day, 7 days a week.
If I pick the safe up from your store myself, can I get a better price?
What do the model numbers mean?
Is your store open after work hours and on weekends?
Yes, we recently restructured our hours of operation to be more convenient for our customers. Monday through Friday, we are open from 9am to 7pm. On Saturday, we are open from 10am to 4pm.
Do you sell Luxury Safes?
Yes, we do. We can fully customize a safe's outside and inside to any specification of choice to provide as much comfort and luxuriousness as requested.
If I want to sell my safe, would you buy my safe? Do you accept "trade ins" if I want to upgrade my safe?
Yes, we certainly do buy safes. If you have an old safe you want to get rid of, if you inherited a safe that you will not use, or if you retired and no longer need your safe, we would be happy to consider your safe for purchase.
We upgrade our clients' safes all the time. If you are interested in trading in your safe because you want to upgrade in size or, quality or, both, you can work with a Lacka Safe Specialist to get monetary credit for your current safe and, in turn, get an outstanding deal on your new safe.